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Practice List Closure
Due to a steady increase in the number of patients and a suddent unexpected reduction in clinical staff we have made the very difficult decision to Close the Practice List on 13.12.17 in order to safeguard the quality of the service that we provide for the patients currently registered with our Practice.
We are sorry that it has been necessary to take this course of action and trust that you understand the reasoning behind our decision.
You can find alternative GP practices & GP’s in your area by visiting:
NHS choices website www.nhs.net
Please note we reduced our Outer Boundary on 28.12.17 and further information regarding this can be found on the latest news page (posters are displayed around the Practice). Patients who live at their current address in our outer boundary will remain registered with this Practice, however, if patients move to another address in our outer boundary they will be asked to register with a Doctor nearer to thier home.
Telephone Access
Due to the difficulties patients are experiencing with telephone access can you please telephone after 2pm for test results and after 4pm for any prescription queries (prescriptions are unable to be ordered via the telephone)
When booking an appointment please do not be offended when the receptionists ask what your problem is. They have been instructed to do this by the Doctors to be able to direct you to the most appropriate person. You may be offered an appointment with a prescribing Nurse Practitioner who can provide you with a prescription and/or advise about your medical problem or query.
Please inform staff of any change to your telephone number as we are now able to text information to your mobile including appointment reminders. You can 'opt out' of having text messages sent to you at any time by informing reception
Please note we do not routinely contact you if your blood tests/x-rays are normal.
Dr Mayes & Partners
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Dr Mayes, Dr Jayalalitha, Dr Khapra, Dr Miller, Dr Alagarsamy
Crossfell Road
Berwick Hills
Middlesbrough
Cleveland TS3 7RL
Telephone: 01642 296777
Home Visits: 01642 296999
The practice is open:
Monday to Friday 8.30am - 6.00pm
with a receptionist available on the front desk and telephones
There is a pre-bookable appointment only service on
Saturday 7.45am - 13.15pm.
Prescriptions can be collected.
The practice is not open Bank Holidays
If you need to see or speak to a GP on a bank holiday, over the weekend or between the hours of 6pm to 8am Monday to Friday then please ring NHS 111 who will help you to access our STAR - Local extended GP hours service. To learn more about our STAR – local extended GP hours service please access the following link. http://www.southteesaccessresponse.nhs.uk/
Booking Appointments & Order Repeat Prescriptions Online
Before patients can use this service they must obtain a user name and password from reception.
A username and password will only be provided after completion of an application form and photographic identification of the applicant is submitted.
If photographic identification is unavailable a utility bill can be substituted as identification and a user name and password will be posted to the applicant if a stamped self addressed envelope is provided.
Patients now have the option to order repeat prescriptions online. This service is only available for repeat prescriptions.
Requests for additional/alterations of prescriptions can not be ordered by this method.
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Medicine Wastage In The NHS
Click here to download the patient information leaflet regarding wasted and/or unused medicines.
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Practice History
Historically the practice resulted from the combination of four practices covering Normanby, Eston, Grangetown, South Bank and the whole of Middlesbrough. It moved to 545 Normanby Road from South Bank in 1980 and from Longlands Road and North Ormesby to Crossfell Health Centre in May 1999. The Health Centre provides excellent, well equipped, purpose-built premises which offer a high quality surgery environment for both patients and practice team.
The Practice Philosophy
The aim of the practice is to provide high quality care at the point of need to our practice population (and other temporary residents). We will endeavour to anticipate needs and intervene with preventative strategies where available.
We encourage development of all our staff through recognised training schemes and in-house training and professional development in line with the White Paper expectations.
The care of our patients is fundamental to the service we provide and it should be recognised that the patient has responsibility in part for their own wellbeing. To that end we may prescribe treatments to aid a particular complaint or condition and may recommend changes and modifications in lifestyle to promote patients’ wellbeing.
We will review and monitor the services we provide to ensure that our commitment to high quality patient care remains constant.
We work with:
NHS South Tees Clinical Commissioning Group
North Ormesby Health Village
1st Floor
Trinity Mews
North Ormesby
Middlesbrough
Cleveland
TS3 6AL
Telephone number: 01642 511868