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Complaints & Suggestions

We greatly value all forms of patient feedback as this helps us shape and improve our services to better meet the needs of our population. We accept that sometimes things go wrong, we take this very seriously and endeavour to rectify and address all issues raised. The management team will give you further information if required.  Our practice complaints policy gives details of the procedure and is available from reception.  Our aim is to give you the highest standard of service we can offer and we will try to deal swiftly with any problems that may occur.  Help us to help you.

Please complete our complaints form and our management team will thoroughly investigate your complaint.

Name of local health watch:

Healthwatch Middlesbrough
Catalyst House
27 Yarm Road
Stockton
Cleveland
TS18 3NJ

Website details: www.healthwatchmiddlesbrough.co.uk
Telephone number: 01642 688312 (general Office Enquiries) 0808 1729559 (info & advice)

NHS England

NHS England is the commissioner of primary care services and, if you prefer, you can send your complaint about services to NHS England at the address below:
Tel: 0300 311 22 33
Email: england.contactus@nhs.net
In writing: NHS England, PO Box 16738, Redditch, B97 9PT

Who can help me in making a complaint?

The North East Independent Complaints Advocacy (ICA) team can guide and support you though the complaints process. They can help you put your complaint in writing and attend meetings with you. However, the ICA team does not investigate complaints. Support to residents of the North East is available from the North East ICA who can be contacted on 0808 802 3000.

If you remain dissatisfied with the response to your complaint you have the right to ask the Health Service Ombudsman to review your case. The Ombudsman is completely independent of the NHS and Government. You can contact the Ombudsman at:

Parliamentary and Health Service Ombudsman,
Citygate,
Mosley Street,
Manchester,
M2 3HQ.

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